Exhibitor Success Guide: Part 2

How to Get Started


Info for Returning Exhibitor Contacts

Within one business day of registering for a fair, Exhibitor Contacts receive a "welcome email" from NACAC. 

If you are a returning Exhibitor Contact for your institution, you can immediately access and you will have "Owner" permissions that allow you to update your institution's exhibitor profile and more using the same username and password you used in Fall 2020 and/or Spring 2021. Any new users you add will receive onboarding information from VisitDays directly.

Note: The date exhibitor access to will open for Fall 2021 is May 27. Live sessions and scheduled meetings may be added starting on this date.

Content you added in Fall 2020 and/or Spring 2021 will still available on the platform. 


Logging In for the First Time

By default, the person who registers and purchases a virtual fair booth through NACAC is considered the Exhibitor Contact.*

The Exhibitor Contact will receive many communications from NACAC. This includes webinar invitations; outreach regarding possible Zoom set-up issues; exhibitor newsletter about fair results, new features, and upcoming opportunities; fair preparation checklist; and day-of-fair-problems contact. 

Within one business day of registering for a fair, Exhibitor Contacts receive a "welcome email" from NACAC.

If this is the first time you've been designated as your institution's Exhibitor Contact and if you do not already have an account with VisitDays, you will also receive on the second business day of registering (the date onboarding emails will start being sent out for Fall 2021 is May 27), an "onboarding email" from VisitDays. This email will include a link to For security purposes, this email will expire in seven days.

If you are an Exhibitor Contact who already has an account with VisitDays, you will not receive an "onboarding email" from VisitDays. Instead, you can immediately access using the same username and password you used in Fall 2020 and/or Spring 2021. Because you've been designated as your institution's Exhibitor Contact, you will automatically receive (the date onboarding emails will start being sent out for Fall 2021 is May 27) "Owner" permissions that allow you to update your institution's exhibitor profile, add users, and more.

* We highly encourage institutions to designate an Exhibitor Contact who will be "doing the work" and is adept at using technology tools, especially Zoom. The Exhibitor Contact may be changed by emailing

I'm not an Exhibitor Contact, but I need access. 

If you are not the Exhibitor Contact but need to get on the platform, please ask your institution's Exhibitor Contact to invite you as a user. You will receive an "onboarding email" from VisitDays. As a user, you will have "Contributor" permissions so you can create live Zoom sessions, add your availability for one-on-one meetings and access live chat.

I didn't receive an onboarding email.

Please check your spam folder for an "onboarding email" from VisitDays in case the email went there. Search for an email with a subject line that starts "You have been invited to join VisitDays at ". If no luck, contact so the "onboarding email" can be resent to you. 

Previous users of the VisitDays platform will not receive an "onboarding email." Just access using the same username and password you used in Fall 2020 and/or Spring 2021. If you've forgotten your password, go to and click on "Forgot Your Password."

What happens when I login? 

Once you log into, you'll be guided through an online set-up checklist. You'll have access to technical support through chat, email, how-to videos, and webinars. We want to ensure you receive excellent support!

Don't delay in getting started on the platform. You will be able to login for Fall 2021 on May 27 and we encourage you to login as soon as you are able. There are two reasons for this. First, it takes some time to initially get your institution or program on the platform. It's not hard, it just requires gathering information from various places.

Second, NACAC is actively marketing the virtual college fairs to counselors and students. One of our messages is that students should go to ahead of time to look around. You'll be missing out by not being on the site as soon as you can. Your prospects accumulate over time and don't just come in on the fair date. If you don't have anything up on the platform, you can't get any leads.



Dashboard Tour

Below is a screenshot and explanations regarding the dashboard you'll see when you log into (This may look different for colleges that are VisitDays customers).

The first time you log into the platform, you'll be guided through these features through an online set-up checklist. If you ever get stuck, click on the blue chat button in the lower right to connect with a technical support representative at VisitDays.

Note: Many of the pages on the platform require you to enter all required information before you can save. (There's not a "save as you go" option). When information is missing, you'll receive a "Please check for errors" message. 



1.  What you'll see first is your Dashboard. You can always get back to this screen by clicking on the person symbol in the left navigation   .

2.  The options available to you here are My Team and Settings. Start with Settings. You'll find these options:

  • Account Basics ― This is where you enter or edit information about your institution or program, such as logo, address, time zone, and main contact.

  • Exhibitor Profile ― This is where you upload a big beautiful photo of your campus or students and provide descriptive information.

  • Developer Docs ― You can ignore this.

3.  In the screenshot above, you'll see a NACAC Fairs graphic with a large blue "Open" button. This appears when you first log into Clicking on "Open" makes the following four options appear in the left navigation. You can always get back to seeing these four options by clicking on the blue star symbol   .

  • Live Chat This is where you can toggle your institution's chat availabilty to "On," "Away" or "Off." This page has additional information on Live Chat.

  • Live Sessions ― This is where you set up the live and interactive Zoom sessions you'll offer on the day of the fair. This short video explains how: Creating Live Sessions.
  • Meetings This is where you and your admission colleagues can enter what dates/times you're available for one-on-one virtual meetings. These can be made available during a fair and also before and after fairs. This short video explains how: Creating Meeting Availability.

  • Video Library This is where you can add videos about your institution or program. This short video explains how: Uploading Videos.

  • Prospects This is where you'll see a limited (and cumulative) view of who is a prospect because they interacted with your institution by attending a live session or scheduling a meeting. This is ordered alphabetically by first name and viewable by anyone who you've added as a user. It's meant as a quick way for you and your colleagues to find the email address for a student or family member you may have interacted with via Zoom. 

    One person at your institution is designated as the Leads Contact. This person will see an additional "Export" button at the top of this page where they can download full contact information for all of your prospects at any time (see Who is Considered a Prospect? and How Do I Retrieve the Prospects Report?).


Your Support Questions


Technical Support

Technical support for exhibitors is available from VisitDays through chat and email. Contact

General Exhibitor Support

Do you have questions about the NACAC Virtual College Fairs program? Please contact the NACAC Virtual Fairs team at

Billing and Account Support

Do you have questions about your fair registrations, billing, invoice, or account? Please contact NACAC customer service at

Participant Support 

Participants at each fair (students, families, counselors, and others) will receive day-of support from NACAC staff and volunteer member counselors via the platform's chat feature.



A new series of webinars will be scheduled for the Fall 2021 season. These are usually one hour long with 30 minutes devoted to Q&A. The following recordings from webinars offered earlier may be helpful.

The questions asked at previous webinars form the basis of an extensive FAQ section available on the next page.


For Exhibitors Just Getting Started

The first webinars were titled "Top Ten Tips for Maximizing Your Leads at NACAC Virtual College Fairs" and featured Pia Brown, director of the NACAC National College Fairs program, and Sujoy Roy, founder and CEO of VisitDays. These webinars provided details on how to get started on the platform.

An Update on the Fall 2020 Season

The webinar offered on Sept. 3 included the following presenters and topics: John McGrath, NACAC Deputy CEO, on "The View Ahead" and Pam McKeta, NACAC Project Manager, on "Transitioning to a Region-Based Schedule of Live Sessions," "Support for Your Lead Generation Goals," and "Checklist for the Sept. 13 Fair." 




Exhibitor Success Guide » Intro | Part 1 | Part 2 | Part 3 | Part 4 | Part 5 | Part 6